Restoring trust in Continuing Healthcare — one checklist at a time. CHC+ Innovations™ uses AI to create a structured first-draft CHC checklist, aligned to the national framework, from your existing case documents. Less rework. More time with people.
The pressure on teams is real — and inconsistent checklists have consequences for the people waiting on decisions, and for the organisations making them.
Manual CHC checklists routinely take four or more hours per case — pulling skilled staff away from direct work with people.
Incomplete or poorly structured checklists are challenged or returned by ICBs — creating delays for individuals and wasted time for teams.
Without a shared standard, quality varies by worker and by workload — affecting individuals' access to the funding they are entitled to.
CHC+ Innovations™ is not an off-the-shelf AI tool. It is a structured improvement model, built with practitioners, that uses AI to support — not replace — professional judgement.
Because skilled social workers should spend their time with people — not on repetitive paperwork that AI can structure reliably and consistently.
By defining what good looks like across every CHC domain, CHC+ Innovations™ creates a shared quality standard that reduces challenge and supports fairer, faster outcomes.
Thoughtful use of AI. Built with local authorities. Designed for real-world teams.
Your existing case files — assessments, clinical notes, care plans
Your existing recordsEvidence extracted and structured across all 12 CHC domains
Around 5–10 minutesRead every domain, refine the evidence, add professional context
Your judgement throughoutAll ratings, decisions and accountability — yours entirely
All decisions are yoursThe AI handles the structure. You make every call.
CHC+ Innovations™ is an Outcomes Matter Consulting improvement model. We are a specialist consultancy founded by practitioners, working exclusively with local authorities and system partners across SEND, adult social care and continuing healthcare.
We designed the CHC+ Innovations™ specification, defined what good looks like across every domain, and built the implementation model. Our technology partner HGS UK provides the secure, UK-hosted platform. Between us, we bring sector expertise and technical rigour in equal measure.
Learn more about Outcomes Matter ConsultingSpecialist AI consultancy for local government. We lead the CHC+ Innovations™ model, specification and implementation — bringing direct experience of frontline adult social care.
Technology partner providing the secure, UK-hosted platform. Already trusted by the NHS and central government for infrastructure and digital delivery.
CHC+ Innovations™ was built alongside social workers, CHC leads and service managers — not handed to them. Every element has been tested in real teams with real cases.
CHC+ Innovations™ improves outcomes across the whole system — from the social worker doing the assessment to the ICB reviewing the submission.
Drafting a CHC checklist manually takes over four hours. With CHC+ Innovations™, the same task takes around 30 minutes. That time goes back to direct work with people.
Consistent, evidence-rich checklists mean fewer rejections and challenges from ICBs. In Ealing's pilot, the rejection rate dropped from one in ten to zero.
Repetitive administrative burden contributes to staff stress and attrition. CHC+ Innovations™ reduces that burden and gives practitioners a consistent framework to work within.
There is an estimated £270m gap in CHC funding nationally. Better quality, more defensible checklists mean eligible cases are more likely to be accepted — and funded — faster.
Chris Ahadzi, Social Worker — Ealing Council
CHC+ Innovations™ applies a consistent quality standard across every domain. ICB reviewers receive structured, evidence-rich checklists — not incomplete submissions requiring challenge or return.
Fewer rejections and fewer back-and-forth challenges means a smoother relationship between LA and ICB teams. Time is freed on both sides.
When submissions are structured against a shared standard, eligibility decisions are easier to make and easier to defend. CHC+ Innovations™ creates a common quality foundation both sides can trust.
When submission quality improves and the admin burden reduces, the whole process moves more quickly — which matters most for the individuals whose care funding is in the balance.
We are building a small group of LA and ICB partnerships to work through implementation together. If you would like to be part of that conversation, we would welcome the discussion.
emma@outcomesmatter.co.ukBefore CHC+ Innovations™, Ealing social workers spent upwards of four hours drafting each CHC checklist — and one in ten submissions was challenged or returned. The team co-designed CHC+ Innovations™ with us over a structured pilot, testing it on real cases with real practitioners. It is now being piloted across further local authorities, with consistent results.
She submitted a manual checklist and the feedback from the ICB was condescending. The same case was completed with CHC+ Innovations™ and... nothing came back. Accepted without challenge.
Zephy Polius CHC Lead, Ealing CouncilEvery local authority should be using CHC+ Innovations™.
Chris Ahadzi Social Worker, Ealing CouncilThe quality is noticeably better. Practitioners feel more confident, and the ICB relationship has improved as a result.
Denise Donkor Senior Manager, Ealing CouncilWe know this is sensitive data about real people. Security and ethical design are not afterthoughts — they are core to how CHC+ Innovations™ was built.
All domain ratings, clinical assessments and eligibility decisions rest entirely with your qualified practitioners. That will never change.
Built to UK data protection standards. Clear data processing agreements and full governance documentation available for your IG team.
All data is processed and stored securely within the UK through our technology partner HGS UK. No data leaves UK borders.
Your case data is never used to train open-market AI models. Your local authority's information is yours — full stop.
Backed by HGS UK's information security infrastructure, already trusted by the NHS and central government. Full security documentation and DPIA support is available on request. We are here to make your IG process straightforward, not burdensome.
We are building this for the long term — iterating with the teams using it and expanding scope based on what practitioners actually need.
Co-design and structured pilot with Ealing Council. Achieved 80%+ time savings, zero rejections, and exceeded the annual CHC acceptance target.
Bringing structured AI support to full CHC Decision Support Tools — the natural next step once checklist quality is embedded across the system.
We keep implementation straightforward. There is no lengthy procurement process to navigate alone — we work with you through every step.
We spend 30 minutes together — understanding your service, your pressures, and whether CHC+ Innovations™ is the right fit. No sales pitch. Honest answers.
Around 30 minutesWe work with your team to support technical onboarding — typically 8 weeks to get to the point of being ready to go.
Around 8 weeksWe support your rollout with training, implementation guidance and ongoing access to our CHC+ Innovations™ Community of Practice. We do not hand over a tool and disappear.
Ongoing support includedProcurement and information governance. We understand the pressures of public sector procurement. CHC+ Innovations™ can be accessed through direct award for low-value contracts, and we provide full data processing agreements, DPIA support and information governance documentation as standard. We are here to make this straightforward.
Every organisation that implements CHC+ Innovations™ joins a growing community of practice — sharing learning, building consistency and improving outcomes together.
We do not hand over a tool and disappear. Implementation is the beginning of the relationship, not the end. Our Community of Practice gives your team an ongoing connection to peers, expert guidance and the latest developments in CHC practice.
Regular structured sessions bringing together CHC leads from across member authorities to share what is working in practice.
Shared templates, guidance and worked examples developed collectively by the community and refined over time.
Your team has direct access to Outcomes Matter Consulting for implementation questions, practice guidance and strategic advice.
Community members shape what comes next. Your frontline experience directly informs product development and prioritisation.
Tell us about your service. We will be honest about whether CHC+ Innovations™ is right for you, what implementation looks like, and what other councils have found. No obligation, no sales pressure.
emma@outcomesmatter.co.ukLast updated: April 2026 · Operated by Outcomes Matter Consulting Ltd
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